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How to Find ProductsThere are three (3) ways to locate products on therionresearch.com:
Size GuidesMany Therion products are available in different sizes. In the case of mattress pads, they are sized to fit your bed. Orthopedic supports will have a size chart along with the product description. We suggest using a cloth tape measure to find your size. Magnetic pads are available in different sizes and shapes to best fit where they are needed. Please be sure the pad is a little larger than the injured area it will be applied to Return to Top of PageProduct AvailabilityAll products are usually in stock and ready to ship. Mattress pads may take a few days longer depending on production schedules. Since Therion is a direct manufacturer we always have items scheduled for production to fill in inventory. If we are out of stock on an item when you place an order, rest assured it has already been scheduled for production and will usually ship within 1-3 days. Return to Top of PageProduct InformationInformation on Therion products is available via e-mail or phone: E-mail: customerservice@therionresearch.com (available 24/7) Phone: 888-636-9700 or 631-231-3100 (available M-F 8 am - 5 pm E.T.) Return to Top of PageWarranty InformationAll Therion Products (except magnetic mattress pads)
If you are not completely satisfied with a product you buy from Therion you may exchange or return it within 30 days for a full refund of the purchase price less shipping and handling costs. Magnetic insoles and pillows are not returnable. Items that have been soiled or damaged are not returnable. Therion warrants that our products are free from any manufacturing defects and we will repair or replace (at our option) any defective item with the same product or better. Warranty does not cover misuse of a product, normal wear and tear, or use under improper environmental conditions. Therion will not accept returns on clearance center items, items that have been laundered or specially customized, items damaged as a result of misuse, neglect, or improper environmental conditions. Products that have been soiled or damaged are not returnable. Returns must be postmarked or dated by UPS or FedEx within 30-days of the invoice date. Magnetic Mattress Pads come with a 90-Day Satisfaction Guarantee*If you are not completely satisfied with a Therion magnetic mattress pad you may exchange it within 90 days for a full credit of the purchase price, or return it for a refund of the purchase price less a 20% restocking fee. Limited Lifetime Warranty*Therion warrants that our magnetic mattress pads are free from any manufacturing defects and will maintain their magnetic strength. We will repair or replace (at our option) any defective magnetic mattress pad with the same product or better for as long as you own it. Warranty does not cover misuse of the product, normal wear and tear, or use under improper environmental conditions. Exceptions & Limitations Therion will not accept returns on clearance center items, items that have been laundered or specially customized, items damaged as a result of misuse, neglect, or improper environmental conditions. Due to health restrictions, bed pillows and shoe insoles that have been used cannot be returned. Magnetic mattress pads that have been soiled or damaged are not returnable. Damage includes, but is not limited to rips, tears, stains and odors (e.g. tobacco smoke.) Mattress pad returns must be postmarked or dated by UPS or FedEx within 90-days of the invoice date. All customers must contact Customer Service before returning any item. A Return Merchandise Authorization number (RMA#) will be provided. PrecautionsThere are certain conditions where magnetic therapy should not be used at all, or should be kept away from certain areas of the body. Do not use magnetic therapy at all under the following conditions:
Keep magnets away from the following areas:
Return to Top of Page*Magnetic mattress pads that are damaged may not be returned. Damage may include, but is not limited to rips, tears, stains and odors (e.g. tobacco smoke). |
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